RivetFlo for HVAC
The no-heat call at 9 PM shouldn't go to your competitor.
RivetFlo answers every heating and cooling call in seconds — nights, weekends, and peak season — books the job, chases every tune-up estimate, and keeps your maintenance customers coming back year after year.
- 24/7 emergency call capture
- Tune-up & replacement estimate follow-up
- Maintenance memberships on autopilot
The HVAC reality
Your busiest days are exactly when leads slip away.
Heat waves bury your phones
The first 95° week, everyone calls at once. The office picks up what it can — the rest of the calls book with whoever answers. That's pure peak-season revenue walking away.
Replacement quotes go quiet
A $12K system replacement estimate deserves more than one follow-up call that nobody had time to make. Most unsold quotes die from silence, not price.
Tune-ups depend on memory
Spring AC checks and fall furnace tune-ups only happen if someone remembers to call every customer. Miss a season and that membership quietly lapses.
What RivetFlo runs for HVAC shops
Coverage for the whole customer lifecycle.
Emergency call capture
No-heat and no-cool calls answered in seconds, triaged by urgency, and booked to your on-call tech or first morning slot — 24/7/365.
Replacement quote follow-up
Every system replacement estimate gets a persistent, polite follow-up sequence until it closes or the customer says no. Financing questions get answered, objections surfaced.
Seasonal tune-up campaigns
Spring and fall, RivetFlo reaches every customer whose system is due, books the visit, and fills your shoulder-season schedule before the rush.
Equipment memory
Make, model, install date, filter sizes, refrigerant type, warranty status — tracked per home, so every conversation and reminder is specific and credible.
Post-job happy calls
After every paid job: satisfaction check, Google review request, referral ask. Unhappy customers get flagged to you before they vent online.
Membership retention
Maintenance agreements renew because reminders, scheduling, and value check-ins happen automatically — not because someone found time to call.
Common questions
HVAC owners ask us…
Can RivetFlo handle after-hours emergency HVAC calls?
Yes — that's the core use case. When a no-heat or no-cool call comes in after hours, RivetFlo responds in seconds by text or voice, triages urgency, and either books your on-call tech or schedules the first morning slot. No more lost emergency jobs because the call went to voicemail.
Does RivetFlo work with Housecall Pro, Jobber, or ServiceTitan?
Yes. RivetFlo syncs booked jobs, customer records, estimates, and invoices with Housecall Pro, Jobber, and ServiceTitan, so your dispatch board stays the single source of truth.
Can it run our maintenance membership program?
RivetFlo tracks every installed system, filter size, and last service date, then proactively reminds customers when spring AC or fall furnace tune-ups are due and books the visit. Memberships stop leaking because nobody forgot to call.
Will customers know they're talking to an AI?
RivetFlo is trained on your company's tone and introduces itself as your team's assistant. It answers naturally, asks the right HVAC questions, and hands off to a human the moment a conversation needs one.
Peak season is coming. Be the company that answers.
Book a 20-minute demo and we'll show you exactly how many calls, estimates, and renewals your current process is leaking.