RivetFlo

Privacy Policy

RivetFlo (“RivetFlo,” “we,” “us,” or “our”) provides business automation, customer communication, and operational support services. This Privacy Policy describes how we collect, use, disclose, and protect personal information when you visit our website, contact us, use our services, or communicate with us by email, phone, SMS/text message, or other channels.

Information We Collect

We may collect information that you provide directly to us, including:

• Name, business name, job title, and contact information.
• Email address, phone number, mailing address, and service location information.
• Information you submit through forms, calls, emails, SMS/text messages, or other communications.
• Information related to services requested, estimates, appointments, support needs, and business operations.
• Website usage information such as IP address, device information, browser type, pages visited, referral source, and analytics data.

How We Use Information

We may use information for the following purposes:

• To respond to inquiries and provide requested information.
• To provide, operate, maintain, and improve our services.
• To send service-related communications, appointment reminders, follow-up messages, support messages, and operational updates.
• To manage customer relationships, project delivery, billing, and account administration.
• To improve website performance, user experience, and marketing effectiveness.
• To comply with legal, regulatory, security, and fraud-prevention obligations.

SMS/Text Messaging Privacy

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

If you provide your mobile number and consent to receive text messages, RivetFlo may send SMS/text messages related to customer service, appointment reminders, service follow-up, estimate follow-up, support, account updates, and other operational communications. Message frequency may vary. Message and data rates may apply. You may opt out at any time by replying STOP. You may request help by replying HELP.

How We Share Information

We do not sell personal information. We may share information only as reasonably necessary for business operations, including:

• With service providers that help us operate our website, communication systems, analytics, hosting, customer management, and business tools.
• With clients, vendors, or partners when necessary to deliver requested services or support business operations.
• When required by law, regulation, legal process, or to protect rights, safety, security, and prevent fraud or abuse.

Any service providers we use are expected to protect information and use it only for the services they provide to us.

Cookies and Analytics

Our website may use cookies, pixels, analytics tools, or similar technologies to understand website traffic, improve performance, remember preferences, and evaluate marketing effectiveness. You can control cookies through your browser settings.

Data Retention

We retain information for as long as reasonably necessary to provide services, manage business records, comply with legal obligations, resolve disputes, and enforce agreements.

Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your Choices

• You may opt out of SMS/text messages by replying STOP.
• You may request help with SMS/text messages by replying HELP.
• You may unsubscribe from marketing emails using the unsubscribe link when available.
• You may contact us to request access, correction, or deletion of certain personal information, subject to legal and operational limitations.

Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date above indicates when this policy was last revised.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, contact RivetFlo through our website at https://www.rivetflo.com.